U-PASS PROGRAM - WINDSOR TRANSIT BUS PASS FOR STUDENTS

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UMO MOBILE APPLICATION

Steps to Download App

Please note: you must be in Canada when downloading the app.

  1. Open the App Store (iPhone) or Google Play (Android) and search for “Umo Mobility”
  2. Download the Umo app
  3. Enable ‘Location Services’ and tap continue to proceed
  4. Enable notifications and tap continue to proceed
  5. Choose your country — select Canada from the list
  6. Under Ontario, select “Transit Windsor” as your primary transit agency
  7. Create your account — tap “Set up now” to begin
  8. Enter your UWindsor email and follow the directions on screen

Steps to Redeem your U-Pass Code

  1. On the main screen, tap “My Wallet”
  2. Tap Redeem Benefit Code to enter the unique code sent by GSS
  3. Enter the 8-character benefit code exactly as it appears in the email you received. The code will start with WIN, indicating Transit Windsor
    • If the prefix is not WIN, tap change agency and select Transit Windsor
  4. Once the code is submitted, tap redeem code. If successful, you will see a confirmation screen.

Protect your code: enter it in the Umo app on the one device you will use all year. Do not enter it on a second device — the account will be locked and a re-issue fee will be charged.

How to use your Digital U-Pass

  1. Open the Umo app
  2. Tap on the code tab at the bottom of the screen
  3. Show your QR code to the reader on the bus

Umo will automatically use the pass from your wallet and the app will confirm when the fare is validated.

Locked out or code not working?

If your Umo account is used on more than one device, it is locked automatically. Submit the Reissue / Unlock form to restore access — a re-issue fee applies.

General Help

Navigating this content can be complicated. If you have questions not covered by this page, contact us.

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